Getting a customer service via phone that is efficient and get good results is one of the great challenges that companies. Many of them do not pay due attention or can not handle calls from your business in the most appropriate manner. As a result, some customers become dissatisfied and potential sales are lost, or a large amount of time is lost on the phone.
If we want to make our customer service by phone is appropriate and professional, we have to learn to deal with the management of the calls correctly. The IP voice and virtual PBXs help us streamline both receiving calls, as the issue of our more organized way.
How do you manage a telephone call with an IP voice?
The phone calls are not only an aspect of the company. It is relevant information from our target. Many calls can be synonymous that our services are not well explained, or there is a lot of interest. Well manage calls in the company,therefore it is essential to defend the value of our brand, assist customers and build trust.
Virtual PBXs for IP voice make more rational management of calls . Some of the things we want to avoid:
- Loss of calls. That when the telephone line is busy, we miss a call and the person does not call again.
- Spam calls. That the commercial calls of companies or products that do not interest us, if not frauds or telephone deceptions, do not make us waste our time.
- Excess of duration. That the calls that we make are prolonged excessively in the time because we do not have a control of the time of duration of the calls.
- Double or triple marked. Forcing the customer to dial another phone number, instead of dialing us the extension and redirecting you to the department you want to talk to.
In short, if we properly manage our phone calls in our business, we must adopt a series of measures that will enhance the customer experience and appropriate, if possible, a call management software that facilitates us the classification of information.
The virtual PBX for IP voice calls allow us to :
- Access a web call manager .
- Put calls that come to us as we communicate in a call queue and not lose touch.
- Check the time they last our calls to be as efficient and productive in the call.
- Offer online call to foreign customers from elsewhere in the world, who do not want to pay a conference.
If further integrate all this in calling software, an ERP or CRM , we are able to acquire information about our market and know in detail important aspects from where they call us, what are the most effective channels, what times of day are, etc.
Through a service virtual PBX well organized, attention by phone becomes an essential part of our business strategy.
How do you tend to answer phone calls in your company? Have you already implemented IP voice and other tools to take advantage of the potential of new VoIP technologies?
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