Perhaps you are of those who have made the leap to VoIP to make free calls over the Internet and save on your monthly phone bill. But the voice systems IP can present some problems if you have not hired a good provider. You may have contacted the technical service of the company, but they can not solve the problem and you have a poor VoIP system.
What are the typical problems with which you can find on your IP phone? Does that mean that the voice systems IP are not good for your home or business? Let's analyze it.
Typical problems with the IP voice
Problems with IP providers are related to the network quality in the data transmission. It is something similar to what happens on some TV screens with DTT, which sometimes get interference in the signal and do not receive the full picture, but in this case with the audio data in the phone calls.
There are several things:
1. You are cut off calls.
2. Your interlocutor does not listen well to you, or you do not hear him.
3. Interference or noise is heard.
4. Lift the phone and there is no line.
5. Loss of call quality.
2. Your interlocutor does not listen well to you, or you do not hear him.
3. Interference or noise is heard.
4. Lift the phone and there is no line.
5. Loss of call quality.
In this type of situation, caused by some type of problem in the transmission of data on the network, there are some things you can do yourself before calling the technical service.
How to solve problems with the IP voice?
To begin, we must check the status of the installation of your IP system to make a diagnosis. It may be that the problem comes because you lack sufficient bandwidth to carry out a data transmission conditions. This usually occurs if there are many devices running simultaneously on the same hub, so saturation ports occurs, you share bandwidth between different devices, data collisions occur and latency increases , promoting and The sudden cuts in the data transmission signal.
In this case, it is best to change the composition of the network to free up bandwidth or get according to the IP provider to acquire a higher speed connection.
Another possible cause is that there have been problems in the ATA and the network is not working well. In that case, you should restart the ATA , wait a few seconds and turn it back on and check the status of the IP system by making a test call.
If none of these possible solutions, contact our technical service so you can see first hand your problem.
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