Utilities that offer voice communications over IP in the company are varied. The most important thing is that they allow us to save money on calls, especially those in which there are many employees. But they also greatly facilitate internal communications within the company, or the organization of calls. And in small businesses, they can be an alternative to traditional telephony.
In this article we will teach you some of the practical applications that you can give to a system IP voice calls in the company. Over time you will discover that if you are doing any of these activities with a traditional system is not only more expensive, but also more complex and cumbersome.
Ways to apply voice over IP in the company
One of the advantages of IP voice (in this article we explain what it is ) with a virtual PBX is that it allows us to better manage calls and rationalize the use of the phone. The practical applications that can be given to an IP voice system are the following:
1. For customer service. The first thing is to serve customers. Many small businesses that have been created from a web page use this system so that employees can take calls through a headset with integrated VOIP microphone, while they are seated at the table of their computer, where they can consult information that Ask them
2. Videoconferences. Companies that have to maintain direct contact, either with customers or with their partners abroad or with other employees of the company may do so free of charge through a videoconferencing system with IP voice .
3. Commercial calls. The operators responsible for making commercial calls to sell new products can not be hanging and pick up the phone continuously. An IP voice system ensures greater efficiency in the commercial call.
4. Organize calls. In large companies, universities, educational centers or any place where there are different areas, departments and sections must have many telephones with a switchboard and a secretary or secretary. This usually entails an excessive telephone expense, so it is advisable to have an IP voice system with PBX to organize calls more efficiently.
5. Expand your radius of coverage. Having an online store and a carrier enabled to sell abroad is not enough if you do not have an inexpensive way to contact them and contact you suppliers and customers if you do not have an IP voice.
What other applications do you give to a system of protocol IP voice in the company? Does your business work through voice over IP calls?
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