The day the spoils TPV is usually a catastrophe. For a few hours, while the technician arrives and fixes it, we return for a few moments to the age of the troglodytes. Instead of pressing comfortably on our touch screen a couple of buttons and hearing how the ticket printer generates the paper of the recent sale, we have to generate receipts and invoices by hand.
Normally payments can not be accepted by card, and if you make sales they are not registered in the program. So that day all is often a disaster, so we get nervous and do not really know what to do.
In this article I would like to give you some details to solve problems with your POS system.
Typical problems with point of sale terminals (POS)
When something stops working, it is not as simple as saying "it has broken down". You have to find out if it is a hardware or software problem. Some common hardware issues can be:
- 1. The touch screen does not work. It may be that the driver is not installed or damaged. Also, the USB connector is defective, or there is a manufacturing problem. In this case, it is advisable to contact the manufacturer or our service technician to solve the problem.
- 2. The ticket printer does not print. It may simply be out of ink, misconfigured, or have compatibility issues with the computer. In that case you should look at the manufacturer's information and look for the appropriate drivers / drivers to work.
- 3. The computer turns itself off. We are talking about a more serious software problem, which has to do with the power supply of the computer equipment, which will have to repair the equipment, or use another in the meantime.
In case of hardware problems , it is always convenient to have your POS software installed on network in more than one computer so that if at any given time can not cover the sale with one, you do it with other equipment. When the problem is on a peripheral (such as the printer or the keyboard), it is always easier and cheaper to change.
If this is not possible due to lack of budget, should go to a computer maintenance firm to provide us with replacement equipment until the problem is solved, if you do not want to have a stationary computer, or having to invest quickly in another TPV.
But what especially recommend is to make sure that we have hired a license that allows us to access by remote control, as well in the event that a team is spoiled, just you take a laptop, you install the printer and the necessary peripherals and In a matter of a while you will be able to use your usual POS software in the cloud.
As for software problems , they can be several causes, human errors, as purely computer. In some cases it may be that the non-renewal of the license or any of the modules caught us by surprise and stops functioning, although usually warn us. In any case, choose a software for SMEs that has a good quality and not any one downloaded from the Internet.
What other problems have you suffered with your POS? What did you do when it happened to you?
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