In times of crisis, like when we have a problem in software or hardware, it is usual that getting irritated and sometimes can get to make wrong decisions. Some can make us lose a lot of time and others can make things worse. But in any case, if you do not have sufficient training in computer science , the tendency is often to find someone who understands the subject and so wash your hands. The famous "computer cousin" that everyone has in their family.
This is what is done in a wide variety of SMEs and micro - enterprises . But what is best for the business? Should we have an action protocol for when a PC crashes? In our opinion, if we want a business to be efficient, there are some practices that should not be carried out.
Practices vetoed when having a computer problem
In any contingency plan, the first thing is to inform employees of what to do . Most of the time it will happen when the boss is not ahead. The first error is that the employee, afraid that they blame him, try to fix it on your own without really knowing how.
Here you should be as transparent as possible, both bosses and employees. Even if after giving instructions to users of computers on good and bad computing practices , something unexpected happens or human error occurs, we do not think the world is coming down.
Immediately, a contingency system should be put in place to warn that there is a problem, whatever its magnitude. For example:
- The servers are on fire and a small fire has occurred.
- The PC does not turn on or restart.
- The screen does not display correctly.
- A computer virus has entered and you can not work.
- The user has been a victim of phishing or we have hacked the website.
In some cases it will be necessary to act with the greatest diligence, as is evident, in the case of fire to put it out. In others, it will be necessary to identify the problem and go to the most knowledgeable person in computing that is present, or who installed the computers, or a computer service . Exactly the same as when we called an ambulance.
In case there is a virus, it is not recommended that we try to delete it by trying to enter the system folder and start deleting right and wrong without knowing what we delete. We will have to scan your computer with an antivirus(because it should be a must have protected the computer in a company), and if the problem persists, call our computer service.
In the case of phishing or hacker attack , it is essential to call our bank and report what happened, just like when we rob one bank card. Then we will have to keep the e-mail through which the scam occurred and report the case to the computer crime unit of the police.
On the other hand, there will be tasks corrective maintenance that can be done by remote control and others that will be necessary for a technician to come. It will always be important, however, that our work will not be paralyzed . If a PC crash, ideally we would have a service remote backup to immediately could continue working from another computer.
In this way, the problem could be resolved in a matter of minutes or a few hours, but the business would not be paralyzed.
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